Customer service

If you would like more information about your order, e-mail us at [email protected]. For general questions, reach us at [email protected].

Active mama wants to provide you with the best possible service. Your feedback will help us adapt our services where needed and continually improve your shopping experience.

If your order has been presented at PostNL you get sent a Track & Trace number. With this number you can follow your package in the shipping process.

When you create an account, your name and shipping address is saved in our database. Whenever you send us a question through the ticket form, we can easily retrieve your order history and respond accurately. Your account is accessible using a password you have personally created, allowing you to easily log in when placing an order or completing a previous order.

Find our return guidelines in Returning an Item. Fill in the form and clearly state that you would like to exchange an item. As soon as we have received your return item, we will send back to you the item in your requested size. You will always receive a confirmation message of this exchange.

Send an e-mail to [email protected].

Active Mama is affiliated with the Feedback Company. The Feedback Company collects reviews from Active Mama customers. After your purchase you will be asked to post a review online. The reviews are transparent, user-friendly and accessible. By posting a review you help other visitors to better estimate the value of the Active Mama webshop.